About Us
AquaticaPlus.ca is owned and operated by people passionate about everything aquatic from koi ponds and freshwater aquariums to hydroponics and aquaponics, turtles frogs and lizards. Unlike other mail-order online retailers in Canada who can't answer technical questions or won't answer the phone to respond to an inquiry we at Aquaticaplus.ca love to help people with their ponds, aquariums or gardening projects. Call us toll free anytime, we may be busy helping others, but leave us a detailed message and we'll call you back. Emailing us is usually the best way to get precise answers to technical questions as we can direct your question to the proper person who can best help you.
Contact us 24/7!
Call Toll Free: 1-888-991-6226
If you call and we don't answer please leave a detailed message with contact number or your email info so we can respond as soon as possible. Sometimes we are unable to take all incoming calls due to high call volumes.
Email: info@aquaticaplus.ca or send a detailed request form.
Aquatica Plus Canada does not have a physical store. We do all our business online as the changing face of retail and consumers purchasing products online in Canada has meant it just makes more sense to provide the information you need to make a purchase without having to go down to a shop to buy a part. We answer your questions and help select your products and you can have it delivered to your door so you can spend more time on your project and less time shopping.
Our online store features the largest selection of quality pond supplies available anywhere in Canada. We are based in Canada and provide access to products for all major brands, such as Alpine, Aqua UV, Aquascape, Atlantic Water Gardens, Cal Pump, Carlisle, Danner, Emperor Aquatics, Firestone, Fountain Systems, Hozelock Cyprio, Interpet, K & H, Microbe Lift, Nursery Pro, OASE, Pro Eco Products, Pondmaster, Savio, Sequence, Sera, TetraPond, United Pump, Winston and more.
Aquatica Plus Canada provides a showcase of the most pond supplies, aquarium supplies, hydroponic and aquaponic equipment available in Canada. All online mail-order products ship throughout Canada via the Amazon.ca fulfillment centers located in Canada using the safe and secure Amazon.ca payment system.
Aquatica Plus Canada sells aquarium supplies, nutrition and supplements to help you create and maintain a successful fish tank. We carry over 5,000 popular and hard-to-find saltwater aquarium fish supplies and freshwater aquarium supplies from top brands like Red Sea, JBJ, Hydor and EcoTech Marine. Browse our online store and take advantage of our powerful site search to find the latest and greatest aquarium technology on the planet. We carry energy-efficient LED aquarium lighting and all sorts of aquarium filters, from a refugium to grow copepods and chaetomorpha to just about every type of protein skimmer on the market. We specialize in the sale of reef aquarium and saltwater aquarium supplies, so if you are shopping for saltwater fish food or T5 lighting to grow your coral to new heights, you've come to the right place. We have high-end Ecotech Radion light fixtures, Neptune Apex controllers as well as more affordable Hydor Koralia pumps.
Shipping & Order Fulfillment
All payments are handled securely by Amazon.ca and all shipping is dispatched by Amazon.ca. Aquatica Plus Canada understands the need for security and quality and there is no-one else like Amazon to provide customer satisfaction and security.
Products are shipped by Amazon.ca within Canada and often on larger items they offer free shipping. Details are always plainly visible as you proceed through the checkout process securely. All delivery services are managed by Amazon. During your checkout you will be able to choose the level of shipping speed you require and will be offered incentives and offers which you may choose to accept if you wish. Delivery is typically very quick for the most common pond pumps and items within Canada as Amazon uses the best of FedEx, UPS, Purolator and Canada Post and often provides Free Shipping on orders within Canada.
Unless specified during the checkout process your order will ship from one of the Canadian Amazon fulfillment centers. These Amazon shipping outlets are located in:
Milton, Ontario
Mississauga, Ontario
Delta, British Columbia
Some parts, kits and accessories will ship from individual affiliate merchants of Amazon who provide the quality service and customer care that Amazon insists upon for their clients. Aquatica Plus Canada believes in 100% satisfaction and hope that your experience with your purchases via our website will meet your expectations and make your projects happen as expected!
Please note we do not operate a retail storefront and have no pick-up window. All orders are shipped directly from one of the many Amazon.ca warehouses depending on your location and the products ordered. We are, however, staffed for your email and telephone requests.
If you have any questions please contact us at info@aquaticaplus.ca
All orders are fulfilled by Amazon.ca. Amazon.ca has created one of the most advanced fulfillment networks in the world, and we have decided that all of us can benefit from their expertise. With Fulfillment by Amazon all your products ordered are taken care of via Amazon's fulfillment centers, and they pick, pack, ship, and provide customer service for all these products. Amazon.ca also handles all financial details so you can be confident that all information is kept secure and encrypted. Amazon are the leaders in product provision and we recognize that power.
Aquatica Plus Canada is your source for aquatic products in any province in Canada.
Orders
Orders should be placed through our website. Typically, because orders go through the super-efficient network of Amazon.ca, orders in Canada are processed and shipped very quickly.
Prices & Taxes
All pricing is in Canadian dollars and all applicable taxes will be clearly noted at the time of checkout as well as any shipping charges. During checkout you will have options to recieve accelerated shipping times and express delivery as well as use discount codes and coupons or gift cards you may have in the Amazon network.
Shipping
Shipping is by Fedex ground or Purolator or UPS or USPS depending on your location and address details, Amazon will ship the best method based on your requirements. Express shipping is always an option that you will be offered at check-out. Shipping rates are calculated by total order weight. Amazon reserves the right to choose the most efficient and/or cost-effective method of shipping to ensure goods are delivered in the most timely and economical manner.
Order Cancellation
If you wish to cancel an order please do so as soon as possible after placing the order by contacting customer service of Amazon.ca who will be emailing your order details upon the placement of your order.
Freight Claims
Aquatica Plus Canada does not assume responsibility for freight damage. Amazon, as the prime order fulfiller will be able to assist you with freight damage claims, contact them at the specific number in your invoicing.
Short Shipments
Contact Amazon or the shipper, usually Amazon, for any short shipments.
Return Goods
When you recieve your order you will have details on who to contact for any returns or damage claims and in most cases you will contact Amazon for returns. Some products can be exchanged and some instill a re-stocking fee that is not in the control of Aquatica Plus Canada.
Our online store features the largest selection of quality pond supplies available anywhere in Canada. We are based in Canada and provide access to products for all major brands, such as Alpine, Aqua UV, Aquascape, Atlantic Water Gardens, Cal Pump, Carlisle, Danner, Emperor Aquatics, Firestone, Fountain Systems, Hozelock Cyprio, Interpet, K & H, Microbe Lift, Nursery Pro, OASE, Pro Eco Products, Pondmaster, Savio, Sequence, Sera, TetraPond, United Pump, Winston and more.
Defective Goods
Aquatica Plus Canada want to ensure your satisfaction and we have carefully chosen the best products that have a record of performance. If you are not satisfied with your product please contact the product manufacturer directly or Amazon directly and always keep records and warranty cards from all purchases to ensure a trouble free replacement of defective items.
Privacy
The Aquatica Plus Canada website does not store any of your personal information. Our website uses cookies and web-beacons to store information that will enhance and improve your website visits by remembering your product favorites, the pages you visited on our website and any login details or passwords that you may require to access your account to retrieve shipping details or product information. Any payments made through the Amazon.ca secure gateway are confidential and we do not store any credit card information or client information. Contact info that is submitted to us (email, phone numbers, etc.) is not shared with any third party. We do not store payment information.
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